Refund and Returns Policy

Karma Fake Market Dubai – Refund & Return Policy

Last Updated: 25/03/2025

1. Returns & Exchanges

We offer returns/exchanges only under these conditions:
✔ Wrong Item Received: Not as ordered (must report within 24 hours of delivery)
✔ Major Defects: Significant damage or quality issues (supported by photo/video proof)

❌ Non-Returnable:

• Custom or special-order replicas
• Minor imperfections (stitching, slight color variations)
• Buyer’s remorse (change of mind)

2. Return Process

1️⃣ Contact Us Within 24 Hours
→ Email/WhatsApp: [Support Contact]
→ Provide: Order #, photos/videos of issue

2️⃣ Approval Required
→ Our team verifies eligibility within 48 hours

3️⃣ Return Shipping
→ Buyer covers return costs (unless our error)
→ Ship to: [Dubai Warehouse Address]

4️⃣ Refund/Exchange
→ Approved refunds processed in 3-5 business days (original payment method)
→ Exchanges shipped once returned item is inspected

3. Refund Rules

💰 Full Refund: If fault is ours (wrong item/defective)
💸 Partial Refund: For minor issues (negotiable)
🚫 No Refund: If policy isn’t followed or item is used/altered

4. Shipping Damages

📦 Report Immediately: Unboxing video required for claims
🔍 Proof Needed: Clear photos of damaged item + packaging

5. Non-Refundable Situations

✖ Seized by customs (buyer’s responsibility)
✖ Incorrect address provided
✖ Lost in transit (unless insured)

6. Policy Updates

We may revise terms. Changes apply to future orders.

Contact:
📧 Email: info@karamafakemarket.com
📱 WhatsApp: +971 50 627 1891

Note: This policy reflects our replica business model. No warranties implied.

⚠ Reminder: Replica items are for novelty use. We comply with UAE e-commerce standards but do not guarantee legality in your country.

(Consult a legal expert to align with local consumer laws.)