Frequently Asked Questions (FAQs) – KaramafakeMarket.com

1. Ordering & Payment

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options.

Q: Is my payment information secure?
A: Yes! We use SSL encryption and trusted payment gateways to protect your data.

2. Shipping & Delivery

Q: How long does shipping take?
A:

• Standard Shipping: 3–7 business days (domestic).
• Express Shipping: 1–3 business days (additional fee applies).
• International Shipping: 7–21 business days (varies by country).

Q: Do you offer free shipping?
A: Yes! Free shipping is available on orders over [X amount].

Q: Can I track my order?
A: Yes, once your order ships, you’ll receive a tracking number via email.

3. Returns & Refunds

Q: What’s your return policy?
A: You may return unused/unopened items within [X days] for a refund or exchange. See our Return Policy for details.

Q: How do I initiate a return?
A: Contact us at [support@karamafakemarket.com] with your order number and reason for return. We’ll provide instructions.

Q: How long do refunds take?
A: Refunds are processed within 5–10 business days after we receive your return.

4. Product Warranty

Q: Are your products covered by a warranty?
A: Yes! Most products come with a [X-month/year] warranty against manufacturing defects. See our Warranty Policy for details.

Q: How do I make a warranty claim?
A: Email us at [support@karamafakemarket.com] with your order number, product details, and proof of defect.

5. Account & Website

Q: How do I reset my password?
A: Click “Forgot Password” on the login page, and we’ll email you a reset link.

Q: Can I change/cancel my order after placing it?
A: Contact us immediately—we’ll try to help if your order hasn’t shipped yet.

6. Contact & Support

Q: How can I contact customer service?
A: Reach us at:

• Email: [support@karamafakemarket.com]
• Phone: [Your customer service number]
• Live Chat: [Available on our website during business hours]

Q: What are your customer service hours?
A: We’re available [e.g., Mon–Fri, 9 AM–5 PM EST].

7. Miscellaneous

Q: Do you offer bulk discounts?
A: Yes! Contact [sales@karamafakemarket.com] for wholesale inquiries.

Q: Are your products eco-friendly/sustainable?
A: [Customize based on your brand values—e.g., “We prioritize sustainable materials where possible.”]

Still Have Questions?

If you don’t see your question here, email us at [support@karamafakemarket.com], and we’ll gladly help!